FAQ Page

SmartNestt | Frequently Asked Questions

1. How long will it take to receive my order?

We process all orders within 24–48 hours. For most cities in India, your "Intelligent Home Find" will arrive at your doorstep within 3 to 7 business days.

2. Is shipping really free?

Yes! We provide 100% Free Shipping on all orders across India, with no minimum purchase required.

3. How can I track my package?

Once your order is shipped, you will receive an email with a tracking ID. You can track your package directly on our Track Your Order page.

4. What is your return policy?

We offer a 5-Day Easy Return policy. To protect your purchase and ensure a smooth return, an unboxing video is strictly required as proof of any damage or missing items. Please ensure the item is in its original packaging.

5. Do you offer Cash on Delivery (COD)?

"The Company offers Cash on Delivery (COD) as a convenience to our customers. Please be advised that while Standard Shipping is provided at no additional cost for all orders, COD transactions are subject to a non-refundable Nominal Handling Fee. This fee is levied to mitigate increased logistical risks and administrative costs associated with cash collection. For customers seeking a completely fee-exempt checkout experience, we encourage the use of our Secure Prepaid Payment gateway, which supports all major Credit/Debit Cards, UPI, and Net Banking."