SHIPPING POLICY

1. Shipping Area We proudly ship to over 26,000+ pin codes across India. 🇮🇳

2. Shipping Costs

• Prepaid Orders: FREE Express Shipping on all prepaid orders.

• Cash on Delivery (COD): Available on select products. A nominal handling fee (₹25 - ₹30) may apply at checkout to cover cash-handling charges.

3. Delivery Timelines

• Order Processing: We process and quality-check your order within 24-48 hours.

• Estimated Delivery: Once shipped, your order will arrive in 4 to 7 business days depending on your location.

  • Metros: 3-5 Days

  • Rest of India: 5-7 Days

4. Courier Partners We use premium courier partners like BlueDart, Delhivery, XpressBees, and Ecom Express to ensure your package arrives safely and on time.

5. Order Tracking As soon as your order is shipped, you will receive a Tracking Link via Email and SMS/WhatsApp. You can track your package live at any time on our website.

6. Delays In rare cases (festivals, bad weather, or strikes), delivery may take slightly longer. If your order is delayed beyond 10 days, please contact us at support@smartnestt.com or WhatsApp us at +91 95532 46801 for an immediate resolution.

7. TRANSPARENCY & FULFILLMENT

• Direct-to-Consumer Model: To ensure you get the widest range of products at the best prices, SmartNestt operates as a reseller platform. We select high-quality items that are stored and dispatched directly from our partner warehouses to your doorstep. We do not physically hold stock at our office. This reduces storage costs and allows us to pass the savings directly to you.

• Stock Availability: Inventory is synced in real-time. In the rare event an item sells out just before your order is processed, we will inform you immediately and issue a 100% full refund within 24-48 hours. We value your trust and promise complete transparency.

⚠️ IMPORTANT: DAMAGE & CLAIMS

• To protect your purchase, we require an Unboxing Video (uncut, starting from the seal opening) to process claims for missing or damaged items.

• Without this video, courier partners do not accept liability, and we cannot process a replacement.